Last updated: 2 November 2026
This Privacy Policy explains how Sarvana Parottas (“we”, “us”, “our”) collects, uses and protects your information when you use our website, https://saravanaparottas.com. By using the website, you agree to the practices described here. If you do not agree, please do not use the website.
Information we collect
Depending on how you use the website, we may collect:
- Your name, phone number and email address.
- Your delivery address and any landmark or delivery instructions.
- Order details such as the items you choose and your order history.
- Details you send through our reservation, contact and franchise enquiry forms.
- Basic technical information such as your IP address, browser type and the pages you visit.
We do not intentionally collect or store sensitive details such as your card PIN, UPI PIN or net-banking password. Where online payment is offered, it is handled by the payment provider, not by us.
How we use your information
- To take, prepare, deliver and confirm your orders, and to keep you updated on their status.
- To manage reservations and respond to your enquiries and feedback.
- To process payments, cancellations and refunds.
- To maintain, secure and improve our website and services.
- To meet legal and accounting obligations.
Cookies
Our website uses cookies and similar tools to keep the site working, remember your cart and preferences, and understand how visitors use the site. You can block or delete cookies in your browser settings, but parts of the website, such as the cart, may not work properly without them.
Sharing your information
We do not sell your personal information. We may share it only when needed, with:
- Delivery partners, so that your order can reach you.
- Payment providers, so that payments and refunds can be processed.
- Service providers who host or support our website, under appropriate confidentiality.
- Government or law-enforcement authorities where the law requires it, or to protect our rights and the safety of others.
Links to other websites
Our website may link to other websites or services that we do not control. This policy applies only to our own website, and we are not responsible for the privacy practices of other sites.
Data security and retention
We take reasonable steps to protect your information against unauthorised access, alteration or loss. However, no method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. We keep your information only as long as needed for the purposes above or as the law requires.
Your choices
You can ask us to show you the personal information we hold about you, to correct it, or to delete it, and you can withdraw your consent to our use of it, by contacting us using the details below. We may need to keep certain records where the law requires it. Withdrawing consent may limit our ability to serve your orders.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, and your continued use of the website means you accept the updated policy.
Contact and grievances
If you have a question, complaint or concern about your privacy, please contact us:
Sarvana Parottas
Second Floor, Plot No. 19, Raju Nagar 1st Main Road, Okkiyam Thoraipakkam, near Old Mahabalipuram Road, Chennai, Tamil Nadu 600097
Phone: 098432 13311
Email: contact@sarvanaparottas.com
Website: saravanaparottas.com